+41 44 241 75 83 feedback@luxeshinepro.com

Terms of Service

Welcome to LuxeShine, where we provide premium car wash services tailored for discerning clients. By accessing our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Service Description: LuxeShine offers a variety of car wash and detailing services designed to enhance and maintain the luxury appeal of your vehicle. Our services include exterior washes, interior cleaning, waxing, and more.

2. Booking and Cancellations: Appointments can be made through our website or by contacting us directly. Cancellations must be made at least 24 hours in advance to avoid a cancellation fee.

3. Payment Terms: Payments are due at the time of service. We accept various payment methods including credit cards and mobile payments. All prices are listed in Swiss Francs (CHF) and are subject to change without notice.

4. Liability: LuxeShine takes great care in handling your vehicle; however, we cannot be held liable for any damages occurring due to pre-existing conditions or manufacturer defects. Customers are encouraged to report any concerns before service begins.

5. Customer Responsibilities: Customers must ensure that their vehicles are free from personal belongings and that any special requests or concerns are communicated prior to service commencement.

6. Privacy Policy: Your privacy is important to us. We collect personal information solely for the purpose of providing our services and will not share your data with third parties without your consent.

7. Changes to Terms: LuxeShine reserves the right to amend these terms at any time. Changes will be communicated through our website. Continued use of our services after such changes constitutes acceptance of the new terms.

8. Contact Information: For any questions regarding these terms, please contact us at:

9. Governing Law: These terms are governed by the laws of Switzerland. Any disputes arising from these terms will be resolved in the competent courts of Zürich.

10. Entire Agreement: These terms constitute the entire agreement between you and LuxeShine regarding your use of our services, superseding any prior agreements or understandings.

Terms of Return

At LuxeShine, we pride ourselves on delivering an unparalleled luxury car wash experience. However, we understand that there may be instances where our services do not meet your expectations. This Terms of Return policy outlines the procedures for returns and service dissatisfaction.

Our return policy is effective for 30 days from the date of your service. If you are not completely satisfied with the results of your car wash, please notify us within this timeframe. We encourage our clients to reach out to us via email at feedback@luxeshinepro.com or call us at +41 44 241 75 83 .

To initiate a return, please provide your service receipt and a detailed description of the issues you encountered. Our customer service team will review your feedback and determine if a re-service or refund is warranted.

  • Eligibility Criteria: Services must have been performed by LuxeShine.
  • Condition of the Vehicle: The vehicle must be in the same condition as at the time of service.
  • Timeframe: All requests must be made within 30 days of service completion.

In cases where a re-service is deemed necessary, we will schedule an appointment at your convenience to ensure your vehicle meets our high standards. LuxeShine stands behind our work, and we are committed to ensuring your satisfaction.

Refunds may be issued under certain circumstances. If a refund is approved, it will be processed back to the original payment method used at the time of purchase. Please allow 7-10 business days for the transaction to reflect in your account.

We reserve the right to deny a refund if the request falls outside our policy. Our team will provide a clear explanation of any such decisions. LuxeShine values transparency and aims to maintain a high level of customer satisfaction.

If you require further assistance or have additional questions regarding our return policy, please do not hesitate to contact us. Your feedback is crucial to our continuous improvement and service excellence.

For any disputes or unresolved issues, we encourage you to reach out directly to our management team. We are located at Rolandstrasse 19, 8004 Zürich, Switzerland, and we welcome your input to help us serve you better.

Thank you for choosing LuxeShine. We appreciate your trust in us and look forward to providing you with the highest standard of luxury car wash services.